At Richemont, excellence in customer service is the foundation of our reputation for luxury and quality. We are looking for a dedicated professional to join our Customer Service Admin Backoffice team, playing a fundamental role in ensuring smooth operations and delivering an impeccable customer experience.
If you are an organized individual with meticulous attention to detail and a passion for solving complex problems, this is your opportunity to make a difference behind the scenes.

Our Benefits:

• 3th month salary
• Annual bonus
• Attractive pension contributions
• Full coverage of the Deutschlandticket
• Monthly 40 Euro Pluxee Card
• 50 Euro birthday voucher
• 521 Euro holiday pay
• Diverse development opportunities
• Family & Friends Sales

HOW WILL YOU MAKE AN IMPACT?

• Recording and invoicing of incoming repairs for our extensive product range
• Preparing and processing cost estimates for repairs
• Carrying out a final aesthetic and functional control of the repairs
• Providing direct support to our business partners via telephone and email for all questions regarding spare parts (price, availability, reference, compatibility) and repairs
• Analyzing reports and organizing information
• Taking on general administrative tasks within the department(s)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Good German, English, and Spanish language skills, written and spoken
• Exceptional Organizational and Flexible Workload Management: Highly adaptable and flexible, with the ability to smoothly transition between multiple cases and tasks, efficiently prioritizing and meeting deadlines in response to evolving workload demands. Must be comfortable and effective working in a dynamic, fast-paced environment, consistently maintaining focus and a high level of performance and quality
• Proactive Analytical and Problem-Solving Initiative: Ability to proactively analyze processes and data to identify inconsistencies, errors, or deviations, anticipate potential problems, and autonomously propose and implement effective solutions or improvements, without the need for constant supervision
• Customer Orientation: Even if not on the front line, you need to understand the impact of your work on the final customer experience
• Good PC skills (MS-Office, comfortable with Excel, and SAP application)
• Having some experience in the luxury sector and in customer service would be a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.e Informationen hinzu, z.B. über den Bewerbungsprozess oder Ihr Unternehmen